Terms and conditions



Purchase conditions

New customers must perform the following steps to be able to buy on our website:

1) Select the articles on the web, adding them to the shopping cart

2) The payment process is carried out in a single step in which: the shipping and billing information is confirmed, the transport is chosen, the payment method and the payment is made.

3) If the previous step ends successfully, the client receives an email with complete information about the purchase.

All credit card transactions in our online store use a secure connection and come directly from the bank that receives this data. No data is stored on our servers which makes the payment totally secure. The data circulates in an encrypted way via SSL protocol and is only visible among banking entities participating in the transaction.

Only those Users who are over eighteen (18) years old may place orders and purchases. Therefore, the User who wishes to place an order through the website declares that he has the minimum age established in this section.


Residents in the European Union: The prices of the products displayed on our website include the Value Added Tax (VAT).

Taxes or entrance fees will always be charged to the client.


All our articles are  shippped  via dhl worldwide express premium service

National shipping

Free  worldwide shipping

Delivery terms

48 hrs

International deliveries

Free worldwide shipping

Delivery terms


48- 72 hrs approximately.

Rest of the world

Minimum 72 hrs and/or to consult

We keep the customer informed at all times of the monitoring of their shipment


Returns & Exchanges

It is necessary that the merchandise received is in our studio within 15 days of delivery

We will credit your original form of payment or issue you a purchase voucher.

After 15 days, your order is no longer eligible for returns or credit.

Merchandise must be returned in its original condition, with no signs of prior use, and with all original tags attached. The original packaging must be intact and in salable condition. When returning shoes, the return will be refused if the shoe box has significant damage or if the shoe box has been used as a shipping box. We have the right to deny credits if returned merchandise does not meet the requirements of our return policy.

Send an email to piluca@pilucaosaba.com to start your return, or if you have any questions, use our Web Chat

The cost of return shipping is borne by the customer.


Refunds will be processed within 3-5 business days of receipt of merchandise. You will receive an email confirmation when your refund is processed. A credit will post to your statement within 2-7 business days, depending on your financial institution

Defective item

An item is considered defective if it is received with the defect. If you want to return a defective item, keep in mind that it will only be replaced by an equal one.

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